Since the 1990s, a 100% Exporting Food Manufacturing Company located at SEEPZ, Andheri-East, Mumbai has been working. This organisation has been accredited by the European Certifying Organisation for the development of a quality management framework in compliance with the ISO 9001-2000 standard. As a Certification Organisation Quality System Auditor, I had the ability to perform all Initial (Certification) Audits, followed by this customer organisation’s Surveillance Audits. I discovered via Audit during my second visit to this organisation that almost all goods exported were delayed deliveries. The Organization did not, however, take any action to remove this issue. I continued the Audit Cycle and traced the source by taking this Audit trail. With my prior experience of performing Value Added Audits, I performed one experiment with the employees of the Company, apart from issuing non-compliance. I discovered in the subsequent Surveillance Audit that there was a change in paradigm in Performance. Then on, there was no delayed delivery.
Author (s) Details
Kirloskar Electric Co., Bangalore and Hubli, India, Crompton Greaves Ltd., Mumbai, India, Prince Containers Pvt. Ltd./Prince Multiplast Pvt. Ltd. Mumbai, India, JASANZ (Joint Accreditation Scheme for Australia and New Zealand), Canberra, Australia and Quality Council of India at National Accreditation Board for Certification Bodies, New Delhi (based in Mumbai), India.
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