Quality Health Care in Indian Setup: An ENT OPD Based Approach for Quality Health Care Indicators


Background: Doctor-patient interactions are struggling at the moment, especially in India. The increased frequency of lawsuits and acts of violence against doctors exemplifies this trend. This introduces a patient-centered approach, as well as patient happiness, and leads to health-care conceptions of high quality. There is a renewed focus on enhancing quality of life through the Quality Council of India. Here’s an attempt to find a causal link utilising some common indicators that, if adjusted, could lead to a better doctor-patient relationship. Aims and Objectives: To compare, analyse, and document parameters of quality health care in the Indian context, as well as to identify any statistically significant associations between quality health care indicators and patient satisfaction levels. Methods: At an Ear, Nose, and Throat (ENT) Out Patient Department (OPD) in an Indian context, patient satisfaction was measured using quality care indicators. These metrics are based on two kinds of factors: hospital domain and doctor domain, with each parameter assessed on a five-point likert scale. The high scores in the doctor area are statistically significant. The examination and doctor communication (domain) criteria obtained the greatest marks, while the hospital’s hygiene and sanitation received the top grade from patients in the hospital domain. Conclusion: Good health care is multidimensional, and hospital and doctor qualities are highly interrelated. According to statistics, a doctor’s examination and communication improves the sense of trust and doctor-patient connection significantly.

Author (s) Details

Dr. Himanshu Joshi
Department of ENT-HNS, Military Hospital Jabalpur (M.P.), India.

Satyanjaya Sahoo
Military Hospital, Shillong Meghalaya, India

Dr. Vikas Kumar
Military Hospital, Deolali, Maharashtra, India.

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